Getting Started Tutorial

1. Open your web browser and go to the Weqayah website.
2. Click the "Login" button in the top navigation bar.
3. On the login page, click the "Register" link to open the registration form.

Fill in the following fields:

• Name — Your full name (first and last name).
• EID Number — Your Emirates ID in the format 784-xxxx-xxxxxxx-x.
• Email Address — This will be your Weqayah login.
• Mobile Number — A UAE mobile number in the format 9715xxxxxxxx.
• Create Password & Confirm Password — Choose a password of at least 8 characters and enter it twice.

If you are registering on behalf of a company, tick the "We are a company" checkbox. Extra fields will appear:

• Company Name
• Company Email
• Company Phone Number — 971 format
• Company License Number
• Company Responsibility — Select from the available options.

Individual building owners can skip this section entirely.

1. Read the Terms & Conditions linked on the form.
2. Tick the checkbox to confirm you accept them.
3. Click the "Register" button to create your account.

You will be signed in and taken to the verification step.

For security, you must verify both your email address and your mobile number before you can use your account:

• Email — Enter the 6-digit OTP sent to your email and click Verify.
• Mobile — Enter the 6-digit OTP sent to your phone by text message and click Verify.

1. Sign in to your Weqayah account and go to your dashboard.
2. Open "Premises" from the menu.
3. Click the "Add New Premises" button to open the registration form.

Enter the building owner's details:

• Name, Email, Phone — 971 format.
• Emirates ID — 784-xxxx-xxxxxxx-x format.
• Trade License Number — If applicable.

Upload the four required documents:

• Affection Plan
• Title Deed
• UAE ID (Front)
• UAE ID (Back)

Add three emergency contacts (priority 1, 2, and 3):

• Name
• Phone — Each contact must have a different phone number.
• Position

• You will see a "Premises Added" confirmation and the building appears in your premises list.
• Your uploaded documents are reviewed by Weqayah. Their status changes from "Pending" to "Approved" or "Rejected".
• If you chose "Save and Pay", you will be taken to the payment page next.
• Once your payment is complete, your premises becomes ready for the installation visit to be scheduled.

Go to your premises list. Depending on the status of each premises, you will see one of these buttons in the Actions column:

• Pay — The premises is ready. Click to open the payment page.
• Complete & Pay — Some details or documents are still missing. Click to finish them first.
• Pay Annual Renewal Fee — Appears when your annual renewal is due soon.

On the payment page:

• The left side lists your premises that are ready to be paid. Tick the ones you want to pay for now.
• The summary on the right shows the price per fire panel, the total number of panels selected, and the total charge.

1. Tick the checkbox confirming that the data is correct.
2. Click the "Charge" button.
3. You will be redirected to the payment gateway to complete the payment securely.

• You are taken to the AjmanPay or Magnati gateway. Enter your card or payment details there.
• After the payment is processed, you are returned to Weqayah automatically — do not close the window yourself.

• Success — You see a "Payment Successful" message and receive a payment confirmation email.
• Installation — After paying for installation, you are taken to the scheduling page to book your installation visit.
• Receipt — You can download a PDF receipt for each payment from your premises record.
• Failure — If the payment fails, you see a "Payment Failed" message. No amount is taken and you can try again.

Every year, your premises subscription must be renewed. The "Pay Annual Renewal Fee" button appears on your premises list when the renewal date is approaching.

The renewal payment follows the same steps as installation: select the premises, confirm the total, accept the terms, and complete the payment on the gateway.